Assessor Resource

MSMSUP382
Provide coaching/mentoring in the workplace

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency covers the skills and knowledge required to establish and provide one-to-one coaching/mentoring in the workplace and evaluate its effectiveness.

This unit of competency applies to senior operators, team leaders and similar who have significant workplace experience and who are required to provide coaching and mentoring within their area of expertise. They are required to use interpersonal skills to assist an employee to identify and meet their development needs.

This unit of competency applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate.

This unit of competency applies to all work environments in manufacturing and related industries and their supply chain and includes the coaching/mentoring for any skills required within these environments.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Establish coaching/ mentoring relationship

1.1

Identify areas for development in line with organisation and individual's requirements

1.2

Use effective communication styles to develop trust, confidence and rapport

1.3

Discuss and clarify expectations and goals

1.4

Agree together on how the relationship will be conducted

1.5

Seek input from other relevant personnel, if required

2

Provide coaching/ mentoring support

2.1

Assist the individual to identify and evaluate opportunities to achieve agreed goals/development activities

2.2

Share personal experiences and knowledge with the individual to assist in progress to agreed goals/development

2.3

Provide a supportive environment to allow the individual to develop towards the achievement of goals

2.4

Encourage the individual to make decisions and take responsibility for the courses of actions or solutions under consideration

2.5

Monitor the relationship and progress of the individual

2.6

Provide assistance and guidance in a manner which allows the individual to retain responsibility for achievement in their goals

2.7

Identify problems inhibiting the individual from achieving their goals and take appropriate action

3

Evaluate effectiveness of coaching/ mentoring

3.1

Recognise and openly discuss changes in the coaching/mentoring relationship

3.2

Make adjustments to the relationship to take account of the needs of both the mentor/coach and the individual

3.3

Seek feedback from individual and other relevant personnel to identify and implement improvements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

use interpersonal skills to:

build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives

facilitate identifying the individual’s development goals

facilitate identifying solutions and actions

encourage and support the individual to develop towards the achievement of goals

assist the individual to make decisions about achieving goals

select and use skills development techniques appropriate to individual’s needs to convey workplace knowledge and experience

evaluate outcomes of process to ensure the individual is achieving goals

explain workplace knowledge and experience clearly and concisely.

Evidence must be provided that demonstrates knowledge of:

types of interpersonal skills and application to coaching/mentoring, including:

building rapport, trust and respect

verbal and non-verbal communications

questioning, listening and reflecting

self-disclosure

giving and accepting feedback

establishing a safe environment for open communication

relevance and application of skills development techniques, including:

one-on-one training using explanation and demonstration

use of supporting materials in written, visual or other format

facilitation/guidance of self-directed learning

identifying needs and setting goals

sources of information for self-directed learning, including:

networking

industry journals

internet

organisation knowledge/learning systems/databases

relevant career paths and competency standards in the organisation.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Establish coaching/ mentoring relationship

1.1

Identify areas for development in line with organisation and individual's requirements

1.2

Use effective communication styles to develop trust, confidence and rapport

1.3

Discuss and clarify expectations and goals

1.4

Agree together on how the relationship will be conducted

1.5

Seek input from other relevant personnel, if required

2

Provide coaching/ mentoring support

2.1

Assist the individual to identify and evaluate opportunities to achieve agreed goals/development activities

2.2

Share personal experiences and knowledge with the individual to assist in progress to agreed goals/development

2.3

Provide a supportive environment to allow the individual to develop towards the achievement of goals

2.4

Encourage the individual to make decisions and take responsibility for the courses of actions or solutions under consideration

2.5

Monitor the relationship and progress of the individual

2.6

Provide assistance and guidance in a manner which allows the individual to retain responsibility for achievement in their goals

2.7

Identify problems inhibiting the individual from achieving their goals and take appropriate action

3

Evaluate effectiveness of coaching/ mentoring

3.1

Recognise and openly discuss changes in the coaching/mentoring relationship

3.2

Make adjustments to the relationship to take account of the needs of both the mentor/coach and the individual

3.3

Seek feedback from individual and other relevant personnel to identify and implement improvements

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Relationship

Agreement on the conduct of the relationship includes consideration and resolution of:

the amount of time involved for both parties

confidentiality of information

identification of development opportunities

development plan towards achieving goals

Problems

Problems inhibiting the individual from achieving their goals includes consideration and resolution of:

interpersonal skills

communication skills

technical skills

foundation skills

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

use interpersonal skills to:

build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives

facilitate identifying the individual’s development goals

facilitate identifying solutions and actions

encourage and support the individual to develop towards the achievement of goals

assist the individual to make decisions about achieving goals

select and use skills development techniques appropriate to individual’s needs to convey workplace knowledge and experience

evaluate outcomes of process to ensure the individual is achieving goals

explain workplace knowledge and experience clearly and concisely.

Evidence must be provided that demonstrates knowledge of:

types of interpersonal skills and application to coaching/mentoring, including:

building rapport, trust and respect

verbal and non-verbal communications

questioning, listening and reflecting

self-disclosure

giving and accepting feedback

establishing a safe environment for open communication

relevance and application of skills development techniques, including:

one-on-one training using explanation and demonstration

use of supporting materials in written, visual or other format

facilitation/guidance of self-directed learning

identifying needs and setting goals

sources of information for self-directed learning, including:

networking

industry journals

internet

organisation knowledge/learning systems/databases

relevant career paths and competency standards in the organisation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify areas for development in line with organisation and individual's requirements 
Use effective communication styles to develop trust, confidence and rapport 
Discuss and clarify expectations and goals 
Agree together on how the relationship will be conducted 
Seek input from other relevant personnel, if required 

Forms

Assessment Cover Sheet

MSMSUP382 - Provide coaching/mentoring in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSMSUP382 - Provide coaching/mentoring in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: